1.Tracking Follow-Up Rates and Process Bottlenecks
KPI cards, text analysis, and heatmap · 2026
This adjacent example from a pharmacovigilance team illustrates how to track process failures using KPI cards and heatmaps. The dashboard highlights critical drops, such as a 15.2% follow-up rate and a 0.0% escalation rate out of 1,580 cases. A text panel details bottlenecks, noting average completeness at 39.8/100, while a heatmap compares quality across reporter types. HR leaders can apply this exact analytical method to one on one meetings. By treating a 1 on 1 meeting as a process checkpoint, you can use heatmaps to identify which departments fail to document feedback or complete action items.
What it shows:
Heatmaps and blocker ladders can highlight where managers fail to follow up on employee feedback.




