1.Tracking Survey Completion and Bottlenecks
KPI and Heatmap Analysis · 2026
A pharmacovigilance team utilized a dashboard featuring KPI cards, text analysis, and a heatmap to analyze reporting quality. The dashboard highlighted critical process failures, such as a 15.2% follow-up rate and a 0.0% escalation rate out of 1,580 cases. A text panel detailed bottlenecks, noting an average completeness of 39.8/100 and that only 25.7% of cases arrived within 30 days. Additionally, a heatmap visually compared completeness and on-time reporting across different reporter types. HR analysts can adapt this method to track response rates for specific new hire onboarding survey questions across different departments.
What it shows:
How to use heatmaps and KPI cards to identify bottlenecks in survey participation.




